Shipping Policy

**Due to an unexpected surge of orders some orders may be delayed**

All orders are processed within 1-3 days and each order will be provided a tracking number once shipped. Orders are not processed over the weekends or holidays. You will receive shipping updates through email. 

Orders to the United States can be expected to arrive within 8-15 business days. (incl. processing time)

All orders outside of the United States can be expected to arrive within 10-25 business days (incl. processing time)

Shipping Methods

At Avora we understand the importance of a smooth and efficient shipping process. We strive to provide our customers with a seamless experience from the moment they place their order to the moment it arrives at their doorstep. Our shipping policy is designed to ensure that your order is delivered in a timely manner and in perfect condition.

We offer various shipping methods to cater to different customer needs. Our most common used shipping method is J-USPS. Whether you prefer standard shipping or expedited delivery, we have options available to suit your requirements. Our shipping partners are reliable and experienced, ensuring that your package is handled with care throughout the shipping process.

Shipping Times

We understand that prompt delivery is crucial, which is why we strive to process and ship orders as quickly as possible. Our team works diligently to ensure that your order is processed within 1-3 business days. Once your order is dispatched, you will receive a tracking number that allows you to monitor the progress of your package.

Shipping Protection

At ShopAvora, we value the trust our customers place in us when they make a purchase. That's why we offer Shipping Protection to provide you with peace of mind. Our Shipping Protection service safeguards your order against damage, loss, or theft during transit. In the unlikely event that any issues arise, we will work with our shipping partners to resolve them and ensure that you receive a satisfactory outcome.

International Shipping

We are proud to offer international shipping to customers around the world. Whether you're located in North America, Europe, Asia, or beyond, we can deliver our unique and stylish accessories right to your doorstep. Please note that international shipping times may vary depending on your location and local customs procedures.

Shipping Fees

Our shipping fees are calculated based on the weight and dimensions of your order, as well as the shipping method selected. During the checkout process, you will be able to view the shipping fees associated with your order before finalizing your purchase. We strive to provide competitive shipping rates while ensuring the safe and timely delivery of your items.

Tracking Your Order

Once your order is shipped, you will receive a tracking number via email. This tracking number allows you to monitor the progress of your package and estimate its expected delivery date. If you have any questions or concerns about the status of your order, our customer support team is always available to assist you.

Contact Us

If you have any further questions or require additional information regarding our shipping policy, please do not hesitate to contact us at shop@avora.com. Our dedicated team is here to provide you with the assistance you need.

FAQ

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Customer FAQ

1. What materials are Avora Earcuffs made from?
Our Avora Earcuffs are crafted from high-quality stainless steel, ensuring durability and a non-tarnishable finish.

2. Do I need piercings to wear Avora Earcuffs?
No, Avora Earcuffs are designed to be worn without piercings. They are easily adjustable to fit comfortably on any ear.

3. How do I adjust the earcuffs for a secure fit?
Gently press or widen the cuff to fit snugly around the ear's outer edge. Ensure it feels secure without being too tight.

4. Are Avora Earcuffs hypoallergenic?
Yes, our stainless steel earcuffs are hypoallergenic, making them suitable for sensitive skin.

5. How do I care for my Avora Earcuffs?
Simply wipe with a soft cloth to maintain their shine. Avoid contact with harsh chemicals or abrasive materials.

6. Can I wear Avora Earcuffs every day?
Absolutely! Avora Earcuffs are designed for daily wear, offering both comfort and style.

7. What if my earcuff doesn't fit properly?
If your earcuff doesn't fit perfectly, you can gently adjust it or contact our customer service for further assistance.

8. Are there different styles available?
Yes, Avora offers a variety of styles to suit different tastes and occasions. Explore our collection to find your perfect match.

9. How do I place an order?
Visit our website, select your desired earcuff, add it to your cart, and proceed to checkout. We offer secure payment options and fast shipping.

10. What is your return policy?
We offer a 30-day return policy. If you're not satisfied with your purchase, contact our customer support for assistance with returns and exchanges.